bktk Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how bktk ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or use the bktk online gaming platform at https://bktk.pro. By creating a bktk account or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein. This Policy forms part of bktk's Terms and Conditions and should be read alongside them.

bktk takes its data protection obligations seriously. We collect only the personal data that is necessary to provide our services, process transactions, comply with applicable regulatory obligations, and ensure the safety and integrity of the platform. We do not sell personal data to third parties. We do not use your data for purposes beyond those stated in this Policy without obtaining your prior consent.

bktk collects personal information at different stages of your relationship with the platform — when you register an account, when you make deposits or withdrawals, when you interact with our customer support team, and automatically as you use the platform. The categories of personal data we collect are set out below.

bktk processes personal data for specific, defined purposes only. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are described below.

bktk processes personal data only where a valid legal basis exists. The legal bases on which we rely include: (a) Contract — processing necessary to perform the contract between bktk and the player (account management, game access, payment processing); (b) Legal Obligation — processing required to comply with applicable laws and regulations including anti-money laundering obligations and age verification requirements; (c) Legitimate Interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights; and (d) Consent — where you have given specific consent, for example for marketing communications.

bktk does not sell, rent, or trade your personal data to third parties for their own commercial use. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Given that the majority of bktk players in Bangladesh use mobile financial services — primarily bKash and Nagad — for deposits and withdrawals, bktk takes particular care with payment-related data. When you make a deposit via bKash or Nagad, bktk records the transaction reference, the amount, and a partial identifier of the sending wallet (typically the last four digits of the registered mobile number). bktk does not have access to your bKash or Nagad PIN, account balance, or full transaction history held by those services.

bktk will never contact you requesting your bKash PIN, Nagad PIN, OTP codes, or any mobile banking security credential. Any communication claiming to be from bktk and requesting such information is fraudulent. If you receive such a message, do not respond and contact bktk support immediately via the contact details published on this platform.

bktk uses cookies and similar tracking technologies on the platform to enable core functionality, enhance the user experience, and gather analytical data that helps us improve the platform. A cookie is a small text file placed on your device by the platform when you access it. Cookies do not contain personally identifiable information in isolation; however, they may be combined with other data bktk holds about you.

bktk retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required by applicable law or regulation. Account data — including identity, contact, and transaction records — is retained for the duration of your active account relationship with bktk and for a minimum period thereafter as required by financial record-keeping and anti-money laundering obligations. Where your account is closed, bktk will retain the minimum necessary data for the legally required retention period and will then securely delete or anonymise it.

Marketing data (where you have consented to receive marketing communications) is retained until you withdraw your consent. Technical and usage data collected via cookies is retained for shorter periods in line with the specific retention schedule for each cookie category. Where bktk is required to retain data for a longer period to comply with a legal hold, regulatory investigation, or court order, the data will be retained for that additional period and then deleted upon the resolution of the relevant matter.

As a bktk player, you have rights in relation to the personal data we hold about you. bktk is committed to facilitating the exercise of these rights promptly and without undue delay. To exercise any of the rights listed below, please contact bktk support using the contact details published on this platform.

To exercise any of your data rights, please contact the bktk support team using the contact details published on this platform. bktk will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

bktk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bktk platform, encrypted storage of sensitive personal and financial data, access controls limiting which bktk staff can access personal data, and regular security reviews of our systems and processes.

While bktk takes data security seriously and employs industry-standard protections, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, bktk will notify affected players and take prompt remedial action in accordance with applicable data protection obligations.

bktk reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. Where changes materially affect how we process your personal data or affect your data rights, we will take reasonable steps to bring those changes to your attention, which may include a notification on the bktk platform or a direct communication to your registered contact details.

Your continued use of the bktk platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to remain informed of how bktk handles your personal data. If you have any questions about this Policy or about how bktk handles your personal information, please do not hesitate to contact our support team through the contact details published on this platform.